Frequently asked questions

For Trading Card Games: Magic: the Gathering, Pokémon, Digimon Card Game, Lorcana and Flesh & Blood use "Standard" sleeves (63 x 88 mm). Yu-Gi-Oh! uses "Small - Japanese" sleeves (59 x 86 mm). For other games, like most board games, card sizes and counts vary widely, so check each game individually.

It depends on the game. Magic: the Gathering, Standard / Modern / Pioneer deck: 60 cards, Commander deck: 100 cards. Pokémon: 60 cards. Yu-Gi-Oh!: 40 cards in the main deck (plus 15 in extra/side). Lorcana: 60 cards. One Piece and Digimon: 50 cards. Sleeves are usually sold in packs of 60 or 100, so always grab a few extras for trades and spare cards.

They are the standard collectible card conditions: NM (Near Mint) = practically new, only the slightest signs not visible to the eye. LP (Lightly Played) = small surface marks but card intact. MP (Moderately Played) = visible marks, worn edges but still playable. HP (Heavily Played) = significant marks, edges and surface clearly worn. DMG (Damaged) = damaged card, bent or with major defects.

For valuable cards we recommend three layers: thin inner sleeve ("penny sleeve"), rigid or premium outer sleeve, and toploader or magnetic case for the most precious. Keep them away from direct light, humidity and heat. For larger collections use binders with side-loading pockets to avoid damaging the edges.

No. The date shown on pre-orders is the day the manufacturer authorizes us to make the product available. Unless the manufacturer changes plans or other circumstances outside our control occur, that date is when we can start delivery. We can't ship before that day. We do our best to ship quickly, but we can't guarantee a specific arrival date, even on request.

When you add a pre-order product to your cart, it will be clearly marked as a pre-order. All products in the order ship together on the pre-order release date. For pre-orders, payment is split: a 40% deposit at order time, the remaining 60% charged when the product is released. Regular products are paid in full at purchase.

No, you can't modify a confirmed pre-order by adding new items. To buy other products you need to place a new separate order.

We ship across Italy and to all European Union countries. For shipments outside the EU contact us before ordering: we evaluate availability and costs case by case.

In Italy: standard shipping €5.99, express shipping €7.99. European Union: €14.99. Shipping is free in Italy on orders over €80. In-store pickup is always free.

When the order is handed to the courier you will receive an automatic email with the tracking number and link. Check your spam folder if you can't find it. For tracking issues, write to info@isoladeicollezionisti.it.

Yes. Choose "store pickup" at checkout and come collect your order at our shop in Laggio di Cadore (BL), Via Tomaso Da Rin, 7. Products in stock at the shop are ready within 2 hours; products with longer shipping times usually take 3-10 business days.

You have 14 days from delivery to start a return. Items must be in the same condition you received them, unused, with tags and original packaging.

Return shipping costs are on you, except when the item arrived defective, damaged or wrong: in those cases we cover them. Original shipping costs are not refundable.

Once we receive and inspect the return, we email you whether the refund is approved or rejected. If approved, the refund is issued to the original payment method within 10 days.

Contact us right away at info@isoladeicollezionisti.it with photos of the parcel and the product, and your order number. We will open a case and arrange replacement or refund at no extra cost.

Yes, we have discount codes for new customers and periodic promos. Find the up-to-date list and how to apply them on our discount codes page.

No, you can also check out as a guest. Creating an account lets you track orders, save shipping addresses and speed up future checkouts.

Requests regarding your personal data (access, rectification, erasure, portability, restriction, objection) are handled directly by Isola dei Collezionisti S.R.L., the Data Controller. Write to info@isoladeicollezionisti.it specifying the right you want to exercise and attaching an ID document for verification. We respond within one month from the request, as required by the GDPR (art. 12). For particularly complex requests the deadline can be extended up to three months total, with the reasons communicated to you within the first month. The service is free of charge. You also have the right to lodge a complaint with the Italian Data Protection Authority. For more details on your rights see our Privacy Policy.

We accept credit and debit cards (Visa, Mastercard, American Express, Maestro, Union Pay), Apple Pay, Google Pay, Shop Pay and PayPal.

Yes. All payments are handled by certified providers (Shopify Payments, PayPal and the card networks) over an encrypted connection. We never see or store your card details.