Refund Policy

Returns and refunds policy

Buying a collectible online takes trust, and we know that well. That is why you have 30 days to change your mind: more than twice the 14 days required by law.

This policy applies to purchases made on https://isoladeicollezionisti.it.

1. Right of withdrawal: 30 days

You can return a product within 30 days of delivery, without giving any reason. To start a return, write to us at info@isoladeicollezionisti.it stating your order number and the products you want to return. A simple email is fine, or you can use the model withdrawal form.

After writing to us, you have 14 days to send us the parcel. We do not accept parcels received without a return request: we may not be able to match them to your order.

2. Condition of the returned product

The product must be returned intact, complete and in its original packaging. Sealed products (booster packs, displays, boxes, ETBs, decks, etc.) must still be sealed. Single cards must be in the same condition in which you received them.

You may inspect the product as you would in a shop. However, if it comes back opened, used or damaged, the refund is reduced according to the loss in value. An opened booster pack, for example, can no longer be resold.

3. Products that cannot be returned

• Products made to your specifications or personalised.
• Digital content and products, once you have received them.

4. Return shipping

The cost of return shipping is borne by you. You have two options:

• You arrange the shipment with the carrier of your choice. We will send you the address. We recommend a tracked and insured service: until the parcel reaches us, it is your responsibility.
• You use our prepaid label. We prepare it for you and tell you the cost before creating it. That amount is then deducted from the refund.

If the return is due to our mistake (wrong, faulty or damaged product), we pay for the return shipping.

5. Refund

We refund using the same payment method you used for the order, within 14 days of the day you notified us of your withdrawal. We may withhold the refund until we have received the parcel, or proof that you have sent it. As soon as the parcel arrives, we check it and write to you.

If you return the whole order, we also refund the shipping you paid at purchase, up to the cost of our standard shipping. We do not charge restocking fees.

6. Damaged, faulty or wrong products

If the parcel arrives damaged or something inside is not right, write to us as soon as possible. Send us photos of the product and the packaging so we can sort it out faster. You can choose a replacement, if the product is still available, or a refund. All your rights under the legal guarantee of conformity provided by the Codice del Consumo (Italian Consumer Code) remain unaffected.

7. Exchanges

We do not make direct exchanges. The quickest way to exchange a product is to return it following this procedure and place a new order for the item you want.

8. Contact

Questions about a return? Write to us at info@isoladeicollezionisti.it or call us on +39 351 403 9828.