Terms of Service

Terms and Conditions

This document sets out the general terms and conditions of use of the website https://isoladeicollezionisti.it, which offers collectible items supplied by the owner of the Application

Definitions

To enable these terms and conditions to be fully understood and accepted, the following terms, whether in the singular or the plural, shall have the meanings set out below:

Owner: Isola dei Collezionisti S.R.L., with registered office at Via Tomaso Da Rin 7, 32040 Vigo di Cadore, VAT Number / Tax Code 01289570259, 01289570259, fully paid-up share capital €1,000.00, certified email (PEC) address isoladeicollezionisti@pec.it

Application: the website https://isoladeicollezionisti.it

Products:

the physical products sold by the Owner

the digital products (content and services supplied in digital form) sold by the Owner the services sold by the Owner

User: any person who accesses and uses the Application

Consumer User: any natural person of full legal age who concludes a contract for purposes outside any trade, business, craft or professional activity that they may carry on

Terms: this contract, which governs the relationship between the Owner and the Users and the sale of the Products offered by the Owner through the Application.
Detailed information on the Application’s offering

The Application offers Users Collectible Cards: a curated selection of the best collectible card series available on the market, with guaranteed rarities and limited editions to satisfy both novice and the most demanding collectors. Miniatures and Action Figures: hand-painted miniatures and action figures with high standards of detail, ideal for collectors and players seeking to bring their gaming scenarios to a new level of immersion. Clothing and Merchandise: from T-shirts to hats, including accessories and gadgets, everything a true fan could wish for to show their love for their favourite hobby or franchise. Games and Consoles: a selection covering both the latest releases and timeless classics, including board games, video games and retro consoles to relive the classics that made gaming history..
Scope of the Terms

Use of the Application entails acceptance of the Terms by the User. Should the User not wish to accept the Terms and/or any other note, legal notice or information notice published or referred to therein, the User may not use the Application or its related services.

The Terms may be amended at any time.

The applicable Terms are those in force on the date on which the purchase order or request for supply of a Product is submitted.

Before using the Application, the User is required to read the Terms carefully and to save or print them for future reference.

The Owner reserves the right to change, at its own discretion and at any time, including after the User’s registration, the graphical interface of the Application, the Contents and their organisation, as well as any other aspect relating to the functionality and management of the Application, providing the User, where necessary, with the relevant instructions.
Purchases through the Application

All Products offered through the Application are described in detail on the relevant product pages (quality, characteristics, availability, price, delivery times and costs, supply times, ancillary charges, etc.). Some errors, inaccuracies or minor differences may arise between what is published on the Application and the actual Product. Furthermore, any images of the Products are for illustrative purposes only and do not form part of the contract.

Purchases of one or more Products through the Application are permitted to Consumer Users.

Natural persons may make purchases only on condition that they are of full legal age. For minors, any purchase and/or request for supply of Products through the Application must be reviewed and authorised by their parents or by the persons exercising parental responsibility.

The offering of Products through the Application constitutes an invitation to treat, and the order sent by the User shall constitute a contractual offer to purchase, subject to confirmation and/or acceptance by the Owner as described below. Accordingly, the Owner shall have the right, at its sole and unquestionable discretion, to accept or refuse the User’s order, without the User being entitled to

raise any objection or complaint on any ground and/or for any reason whatsoever.

The contract for the sale of the Products shall be deemed concluded upon the Owner’s acceptance of the User’s contractual offer . The Owner shall accept the User’s contractual offer by sending an order confirmation to the email address provided by the User, which shall state the date of the order, the User’s details, the characteristics and availability of the Product, the price or the manner in which the price is calculated, any additional ancillary charges and taxes, the supply and performance times, the delivery address, the delivery times and any delivery costs, the procedures for exercising the right of withdrawal or its possible exclusion, and the guarantee.

The contract for the sale of the Products shall not be deemed effective between the parties in the absence of what is stated in the preceding paragraph.

Should the Product be unavailable, the Owner shall inform the User of the new delivery or supply times, asking whether the User wishes to confirm the order or not. It is understood that the contract shall be deemed concluded in respect of the Products accepted by the Owner.

The User undertakes to check that the information contained in the order confirmation is correct, to notify the Owner immediately of any errors, and to keep a copy of their order, of the related confirmation and of the Terms.
Registration

To use the features of the Application, Users must register by providing, truthfully and completely, all the information requested in the relevant registration form and must fully accept the privacy policy ( https://isoladeicollezionisti.it/privacy) and the Terms.

The User is responsible for safeguarding their access credentials, which must be used exclusively by the User and may not be transferred to third parties. The User undertakes to keep them secret, to ensure that no third party has access to them and to inform the Owner immediately if they suspect or become aware of any misuse or unauthorised disclosure of them.

The User warrants that the personal information provided during the registration procedure is complete and truthful and undertakes to indemnify and hold the Owner harmless from any damage, obligation to pay compensation and/or penalty arising from and/or in any way connected with the User’s breach of the rules on registration with the Application or on the safekeeping of the registration credentials.
Account deletion and closure

A registered User may stop using the Application at any time and deactivate their account or request its deletion through the Application’s interface, where possible, or by sending a written communication to the email address info@isoladeicollezionisti.it.

In the event of a breach by the User of the Terms or of the applicable legal provisions, the Owner reserves the right to suspend or close the User’s account at any time and without notice.
Prices and payments

The price of each Product is shown inclusive of VAT, where applicable. Where the nature of the Product makes it impossible to calculate the price in advance, the manner in which the price is calculated is indicated.

In addition, all applicable taxes, additional charges and delivery costs shall be indicated, which may vary depending on the destination, the chosen delivery method and/or the payment method used. Where such charges cannot reasonably be calculated in advance, an indication shall be given of which charges will be borne by the User.

The Owner reserves the right to change, at any time, the price of the Products and any additional costs. It is understood that any price changes shall in no case affect contracts already concluded before the change.

The User undertakes to pay the price of the Product within the time limits and in the manner indicated on the Application and to provide all the necessary information that may be requested.

The Application uses third-party tools to process payments and does not in any way come into contact with the payment details provided (credit card number, cardholder name, password, etc.).

Should such third-party tools refuse to authorise the payment, the Owner shall be unable to supply the Products and may not be held liable in any way.
Invoicing

Users wishing to receive an invoice will be asked for their invoicing details. The invoice shall be issued on the basis of the information provided by the User, which the User declares and warrants to be true, granting the Owner the fullest indemnity in this respect.
Delivery of physical Products

Physical Products (including any goods with digital elements) shall be delivered to the address indicated by the User, in the manner and within the time limit chosen or indicated on the Application and stated in the order confirmation. Unless otherwise specified, the delivery times specified in the order confirmation indicate the period of time usually required to deliver the

Product from the moment it is collected by the carrier.

Should it not be possible to supply the Products requested, the User shall be promptly notified by email, with an indication of when delivery is expected to be possible or of the reasons why supply is impossible.

Should the User not wish to accept the new time limit, or should delivery have become impossible, the User may request a refund of the amount paid, which shall be promptly credited using the same means of payment used by the User for the purchase, at the latest within 14 days of the date on which the Owner became aware of the refund request.

Upon receipt of the Product, the User is required to check that it conforms to the order placed and that the packaging is intact. Should there be evident damage to the packaging and/or the Product, the User may refuse delivery of the Product and may return it at no cost to themselves. Once the delivery note has been signed, the User may not raise any objection regarding the external characteristics of the Products delivered.

The Owner shall not be liable to any party or third party for any damage, loss or costs incurred as a result of the failure to perform the contract due to force majeure.
Supply of digital Products and services

The Owner shall supply digital Products, including any digital products supplied on a tangible medium, and/ or services to the User, in the manner and within the time limit indicated on the Application and stated in the order confirmation.

Should it not be possible to supply the digital Products and services requested within that time limit, the User shall be promptly notified by email, with an indication of when supply is expected to be possible or of the reasons why supply is impossible.

Should the User not wish to accept the new time limit, or should supply have become impossible, the User may request a refund of the amount paid, which shall be promptly credited using the same means of payment used by the User for the purchase, at the latest within 14 days of the date on which the Owner became aware of the refund request.
Users’ right of withdrawal from the purchase of physical Products

The Consumer User has the right to withdraw without any penalty and without giving any reason within a period of 30 days from the date of receipt of the Product, by sending a written communication to the email address info@isoladeicollezionisti.it, using the optional withdrawal form set out in the following article or any other written statement.

In the case of separate delivery of several Products ordered by the Consumer User in a single order, the 30-day period for exercising the right of withdrawal runs from the day on which the last Product was received.

In the event of withdrawal, the User must return the Product to the Owner without undue delay and in any event no later than 14 days from the date on which they communicated their decision to withdraw from the contract. The User shall bear only the direct cost of returning the Product, unless the Owner has stated that it will bear that cost.

Where the right of withdrawal has been duly exercised, the Owner shall reimburse the payments received from the User, using the same means of payment used by the User for the initial transaction, without undue delay and in any event within 14 days of the day on which the User communicated their wish to withdraw from the contract.

The Owner is not required to reimburse delivery costs where the User has expressly chosen a type of delivery other than the least expensive type of delivery offered by the Owner.

Unless it has offered to collect the Product itself, the Owner may withhold the reimbursement until it has received the Product or until the Consumer User has supplied evidence of having sent it back.

The User is liable for any diminished value of the Product resulting from handling other than what is necessary to establish its nature, characteristics and functioning. In that case the Owner shall refund the amount paid, reduced in proportion to the loss in value (for example for a sealed product returned opened, or a Product returned incomplete or damaged), informing the User of the reasons.

Sealed collectible products (booster packs, displays, boxes, decks and the like) can be returned for a full refund only if intact and still sealed. A sealed product returned opened has lost all or part of its value, which is deducted from the refund as set out in the previous paragraph.
Users’ right of withdrawal from the purchase of digital Products and services

The Consumer User has the right to withdraw without any penalty and without giving any reason within a period of 14 days from the date of conclusion of the contract, by sending a written communication to the email address info@isoladeicollezionisti.it, using the optional withdrawal form set out in the following article or any other written statement.

Where the right of withdrawal has been duly exercised, the Owner shall reimburse the payments received to the User, using the same means of payment used by the User for the initial transaction, without undue delay and in any event within 14 days of the date on which the User communicated their withdrawal from the contract.

The User acknowledges and accepts that they lose the right of withdrawal after downloading or using a digital Product.

The User acknowledges and accepts that they lose the right of withdrawal once a service has been fully performed. Where performance of the service has not been fully completed and the User wishes to withdraw from the contract, the User shall nonetheless remain obliged to pay the Owner an amount proportionate to what has been performed up to the time at which they exercised the right of withdrawal.
Exceptions to the User’s right of withdrawal

The User’s right of withdrawal from the contract for the sale or supply of the Products is excluded in respect of:

the supply of Products the price of which is dependent on fluctuations in the financial market which cannot be controlled by the Owner and which may occur within the withdrawal period

the supply of Products made to the consumer’s specifications or clearly personalised

the supply of Products which are liable to deteriorate or expire rapidly. This category includes all food Products (including beverages) whose characteristics are liable to alteration, including as a result of inappropriate storage

the supply of sealed Products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery

the supply of Products which are, after delivery, according to their nature, inseparably mixed with other items

contracts where the User has specifically requested a visit from the Owner or an appointed professional for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such visit, the Owner or an appointed professional provides services in addition to those specifically requested by the User or goods other than replacement parts necessarily used in carrying out the maintenance or repairs, the right of withdrawal shall apply to those additional services or goods

the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery the supply of newspapers, periodicals or magazines with the exception of subscription contracts for the supply of such publications contracts concluded at a public auction

the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance

For further clarification, please contact the Owner at the email address info@isoladeicollezionisti.it.
Optional form for exercising the right of withdrawal

The User may withdraw by using the following form, which must be completed in full and sent to the email address info@isoladeicollezionisti.it before the withdrawal period expires:

I hereby give notice that I withdraw from the contract of sale or supply of the following product

Order number: Ordered on:

First name and surname:

Address:

Email address associated with the account from which the order was placed:

Date:
Legal guarantee of conformity of physical Products for Consumer Users

Consumer Users are granted the legal guarantee of conformity provided for by Articles 129 et seq. of the Codice del Consumo (Italian Consumer Code, Legislative Decree 206/2005) for all physical Products sold through the Application, except in the cases of exclusion provided for by Article 128 of the Codice del Consumo.

The Owner is liable to the Consumer User for any lack of conformity which becomes apparent within two years of delivery. During the first year, the Consumer User is not required to prove that the lack of conformity existed at the time of delivery, as it is presumed to have existed at that date, unless this presumption is incompatible with the nature of the Physical Product or with the nature of the lack of conformity.

Should the Consumer User wish to avail themselves of the remedies provided under the legal guarantee of conformity, they must send a written communication to the email address info@isoladeicollezionisti.it.

The Owner shall respond promptly and shall inform the Consumer User of the procedure to be followed.

For matters not provided for in this clause, Articles 128 to 135-septies of the Codice del Consumo shall apply, together with the articles of the codice civile (Italian Civil Code) concerning the formation, validity and effectiveness of contracts, including the consequences of termination of the contract and the right to compensation for damages.
Legal guarantee of conformity of digital Products for Consumer Users

Consumer Users are granted the legal guarantee of conformity provided for by Articles 135-decies et seq. of the Codice del Consumo for all digital Products sold through the Application, except in the cases of exclusion provided for by Article 135-novies of the Codice del Consumo.

The Owner is liable for any lack of conformity which becomes apparent within two years of the date of supply. Any lack of conformity must be reported by the Consumer User within twenty-six months of the date of supply or of the last act of supply. Where the contract of sale provides for the digital Products to be supplied over a specified period of time, the obligation to ensure conformity shall remain in force for the entire duration of that period.

Should the Consumer User wish to avail themselves of the remedies provided under the legal guarantee of conformity, they must send a written communication to the email address info@isoladeicollezionisti.it. The Owner shall respond promptly to the notification of the alleged lack of conformity and shall inform the Consumer User of the specific procedure to be followed. For matters not provided for in this clause, Articles 135-octies to 135-vicies bis of the Codice del Consumo shall apply, together with the articles of the codice civile concerning the formation, validity and effectiveness of contracts, including the consequences of termination of the contract and the right to compensation for damages.
Industrial and Intellectual Property Rights

All content of the Application, including texts, documents, trade marks, logos, images, graphics, their layout and their adaptations, is protected by copyright law and trade mark law. The Application may also contain images, documents, logos and trade marks of third parties who have expressly authorised the Owner to publish them on the Application. Except for strictly personal use, it is not permitted to copy, alter, distribute, publish or use the Contents without the specific authorisation of the Owner.
Disclaimer of warranties

The Application is provided ”as is” and ”as available”, and the Owner gives no express or implied warranty in relation to the Application, nor does it give any warranty that the Application will meet Users’ requirements, that it will never be interrupted, that it will be error-free or that it will be free from viruses or bugs.

The Owner shall endeavour to ensure that the Application is available without interruption 24 hours a day, but may in no way be held liable if, for any reason, the Application is not accessible and/or operational at any time or for any period. Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance or repairs, or for reasons wholly beyond the Owner’s control, or in the event of force majeure.
Limitation of Liability

Except in cases of wilful misconduct or gross negligence, the Owner may not be held liable to the User for service disruptions or malfunctions connected with the use of the internet that are beyond its control or that of its suppliers.

Furthermore, the Owner shall not be liable for any damage, loss or costs incurred by the User as a result of the failure to perform the contract for reasons not attributable to it, the User being entitled only to the full refund of the price paid and of any ancillary charges incurred.

The Owner accepts no liability for any fraudulent or unlawful use by third parties of credit cards and other means of payment, since it does not in any way come into contact with the payment details used (credit card number, cardholder name, password, etc.)

The Owner shall not be liable for:

any loss of business opportunity and any other loss, including indirect loss, that the User may suffer which is not a direct consequence of the Owner’s breach of contract

incorrect or unsuitable use of the Application by Users or third parties

the issue of incorrect tax documents or data owing to errors in the information provided by the User, the User being solely responsible for entering it correctly

In no event may the Owner be held liable for an amount exceeding twice the cost paid by the User.
Force majeure

The Owner may not be held liable for any failure or delay in the performance of its obligations due to circumstances beyond its reasonable control resulting from force majeure events or, in any case, from unforeseen and unforeseeable events and, in any case, events beyond its control.

The performance of the Owner’s obligations shall be deemed suspended for the period during which force majeure events occur.

The Owner shall do everything in its power to identify solutions enabling the proper performance of its obligations notwithstanding the persistence of force majeure events.
Links to third-party sites

The Application may contain links to third-party sites/applications. The Owner exercises no control over them and is therefore in no way responsible for the content of such sites/applications.

Some of these links may lead to sites/applications of third parties providing services through the Application. In such cases, the individual services shall be governed by the general conditions for the use of the site/application and for the use of the service laid down by those third parties, for which the Owner accepts no responsibility.
Privacy

Personal data shall be protected and processed in accordance with the Privacy Notice, which may be consulted at https://isoladeicollezionisti.it/privacy
Governing law and jurisdiction

The Terms are governed by Italian law.

For Consumer Users, any dispute relating to the application, performance and interpretation of these Terms shall be referred to the court of the place in which the Consumer User resides or has elected domicile, if located within the territory of the Italian State, without prejudice to the Consumer User’s right to bring proceedings before a court other than that of the ”consumer’s forum” pursuant to Article 66 bis of the Codice del Consumo, having territorial jurisdiction according to one of the criteria set out in Articles 18, 19 and 20 of the codice di procedura civile (Italian Code of Civil Procedure).

This is without prejudice to the application, to Consumer Users who do not have their habitual residence in Italy, of any more favourable mandatory provisions laid down by the law of the country in which they have their habitual residence, in particular as regards the period for exercising the right of withdrawal, the period for returning the Products in the event of exercise of that right, the procedures and formalities for communicating such exercise, and the legal guarantee of conformity.
Out-of-court dispute resolution

For any complaint, the Consumer User may write to info@isoladeicollezionisti.it: the Owner replies within 14 days. The Consumer User remains entitled to refer the matter to an alternative dispute resolution (ADR) body under Articles 141 et seq. of the Codice del Consumo (Italian Consumer Code), or to the competent court.

Date 05/10/2026

Terms and Conditions

This document sets out the general terms and conditions of use of the website https://isoladeicollezionisti.it, which offers collectible items supplied by the owner of the Application

Definitions

To enable these terms and conditions to be fully understood and accepted, the following terms, whether in the singular or the plural, shall have the meanings set out below:

Owner: Isola dei Collezionisti S.R.L., with registered office at Via Tomaso Da Rin 7, 32040 Vigo di Cadore, VAT Number / Tax Code 01289570259, 01289570259, fully paid-up share capital €1,000.00, certified email (PEC) address isoladeicollezionisti@pec.it

Application: the website https://isoladeicollezionisti.it

Products:

the physical products sold by the Owner

the digital products (content and services supplied in digital form) sold by the Owner the services sold by the Owner

User: any person who accesses and uses the Application

Consumer User: any natural person of full legal age who concludes a contract for purposes outside any trade, business, craft or professional activity that they may carry on

Terms: this contract, which governs the relationship between the Owner and the Users and the sale of the Products offered by the Owner through the Application.
Detailed information on the Application’s offering

The Application offers Users Collectible Cards: a curated selection of the best collectible card series available on the market, with guaranteed rarities and limited editions to satisfy both novice and the most demanding collectors. Miniatures and Action Figures: hand-painted miniatures and action figures with high standards of detail, ideal for collectors and players seeking to bring their gaming scenarios to a new level of immersion. Clothing and Merchandise: from T-shirts to hats, including accessories and gadgets, everything a true fan could wish for to show their love for their favourite hobby or franchise. Games and Consoles: a selection covering both the latest releases and timeless classics, including board games, video games and retro consoles to relive the classics that made gaming history..
Scope of the Terms

Use of the Application entails acceptance of the Terms by the User. Should the User not wish to accept the Terms and/or any other note, legal notice or information notice published or referred to therein, the User may not use the Application or its related services.

The Terms may be amended at any time.

The applicable Terms are those in force on the date on which the purchase order or request for supply of a Product is submitted.

Before using the Application, the User is required to read the Terms carefully and to save or print them for future reference.

The Owner reserves the right to change, at its own discretion and at any time, including after the User’s registration, the graphical interface of the Application, the Contents and their organisation, as well as any other aspect relating to the functionality and management of the Application, providing the User, where necessary, with the relevant instructions.
Purchases through the Application

All Products offered through the Application are described in detail on the relevant product pages (quality, characteristics, availability, price, delivery times and costs, supply times, ancillary charges, etc.). Some errors, inaccuracies or minor differences may arise between what is published on the Application and the actual Product. Furthermore, any images of the Products are for illustrative purposes only and do not form part of the contract.

Purchases of one or more Products through the Application are permitted to Consumer Users.

Natural persons may make purchases only on condition that they are of full legal age. For minors, any purchase and/or request for supply of Products through the Application must be reviewed and authorised by their parents or by the persons exercising parental responsibility.

The offering of Products through the Application constitutes an invitation to treat, and the order sent by the User shall constitute a contractual offer to purchase, subject to confirmation and/or acceptance by the Owner as described below. Accordingly, the Owner shall have the right, at its sole and unquestionable discretion, to accept or refuse the User’s order, without the User being entitled to

raise any objection or complaint on any ground and/or for any reason whatsoever.

The contract for the sale of the Products shall be deemed concluded upon the Owner’s acceptance of the User’s contractual offer . The Owner shall accept the User’s contractual offer by sending an order confirmation to the email address provided by the User, which shall state the date of the order, the User’s details, the characteristics and availability of the Product, the price or the manner in which the price is calculated, any additional ancillary charges and taxes, the supply and performance times, the delivery address, the delivery times and any delivery costs, the procedures for exercising the right of withdrawal or its possible exclusion, and the guarantee.

The contract for the sale of the Products shall not be deemed effective between the parties in the absence of what is stated in the preceding paragraph.

Should the Product be unavailable, the Owner shall inform the User of the new delivery or supply times, asking whether the User wishes to confirm the order or not. It is understood that the contract shall be deemed concluded in respect of the Products accepted by the Owner.

The User undertakes to check that the information contained in the order confirmation is correct, to notify the Owner immediately of any errors, and to keep a copy of their order, of the related confirmation and of the Terms.
Registration

To use the features of the Application, Users must register by providing, truthfully and completely, all the information requested in the relevant registration form and must fully accept the privacy policy ( https://isoladeicollezionisti.it/privacy) and the Terms.

The User is responsible for safeguarding their access credentials, which must be used exclusively by the User and may not be transferred to third parties. The User undertakes to keep them secret, to ensure that no third party has access to them and to inform the Owner immediately if they suspect or become aware of any misuse or unauthorised disclosure of them.

The User warrants that the personal information provided during the registration procedure is complete and truthful and undertakes to indemnify and hold the Owner harmless from any damage, obligation to pay compensation and/or penalty arising from and/or in any way connected with the User’s breach of the rules on registration with the Application or on the safekeeping of the registration credentials.
Account deletion and closure

A registered User may stop using the Application at any time and deactivate their account or request its deletion through the Application’s interface, where possible, or by sending a written communication to the email address info@isoladeicollezionisti.it.

In the event of a breach by the User of the Terms or of the applicable legal provisions, the Owner reserves the right to suspend or close the User’s account at any time and without notice.
Prices and payments

The price of each Product is shown inclusive of VAT, where applicable. Where the nature of the Product makes it impossible to calculate the price in advance, the manner in which the price is calculated is indicated.

In addition, all applicable taxes, additional charges and delivery costs shall be indicated, which may vary depending on the destination, the chosen delivery method and/or the payment method used. Where such charges cannot reasonably be calculated in advance, an indication shall be given of which charges will be borne by the User.

The Owner reserves the right to change, at any time, the price of the Products and any additional costs. It is understood that any price changes shall in no case affect contracts already concluded before the change.

The User undertakes to pay the price of the Product within the time limits and in the manner indicated on the Application and to provide all the necessary information that may be requested.

The Application uses third-party tools to process payments and does not in any way come into contact with the payment details provided (credit card number, cardholder name, password, etc.).

Should such third-party tools refuse to authorise the payment, the Owner shall be unable to supply the Products and may not be held liable in any way.
Invoicing

Users wishing to receive an invoice will be asked for their invoicing details. The invoice shall be issued on the basis of the information provided by the User, which the User declares and warrants to be true, granting the Owner the fullest indemnity in this respect.
Delivery of physical Products

Physical Products (including any goods with digital elements) shall be delivered to the address indicated by the User, in the manner and within the time limit chosen or indicated on the Application and stated in the order confirmation. Unless otherwise specified, the delivery times specified in the order confirmation indicate the period of time usually required to deliver the

Product from the moment it is collected by the carrier.

Should it not be possible to supply the Products requested, the User shall be promptly notified by email, with an indication of when delivery is expected to be possible or of the reasons why supply is impossible.

Should the User not wish to accept the new time limit, or should delivery have become impossible, the User may request a refund of the amount paid, which shall be promptly credited using the same means of payment used by the User for the purchase, at the latest within 14 days of the date on which the Owner became aware of the refund request.

Upon receipt of the Product, the User is required to check that it conforms to the order placed and that the packaging is intact. Should there be evident damage to the packaging and/or the Product, the User may refuse delivery of the Product and may return it at no cost to themselves. Once the delivery note has been signed, the User may not raise any objection regarding the external characteristics of the Products delivered.

The Owner shall not be liable to any party or third party for any damage, loss or costs incurred as a result of the failure to perform the contract due to force majeure.
Supply of digital Products and services

The Owner shall supply digital Products, including any digital products supplied on a tangible medium, and/ or services to the User, in the manner and within the time limit indicated on the Application and stated in the order confirmation.

Should it not be possible to supply the digital Products and services requested within that time limit, the User shall be promptly notified by email, with an indication of when supply is expected to be possible or of the reasons why supply is impossible.

Should the User not wish to accept the new time limit, or should supply have become impossible, the User may request a refund of the amount paid, which shall be promptly credited using the same means of payment used by the User for the purchase, at the latest within 14 days of the date on which the Owner became aware of the refund request.
Users’ right of withdrawal from the purchase of physical Products

The Consumer User has the right to withdraw without any penalty and without giving any reason within a period of 30 days from the date of receipt of the Product, by sending a written communication to the email address info@isoladeicollezionisti.it, using the optional withdrawal form set out in the following article or any other written statement.

In the case of separate delivery of several Products ordered by the Consumer User in a single order, the 30-day period for exercising the right of withdrawal runs from the day on which the last Product was received.

In the event of withdrawal, the User must return the Product to the Owner without undue delay and in any event no later than 14 days from the date on which they communicated their decision to withdraw from the contract. The User shall bear only the direct cost of returning the Product, unless the Owner has stated that it will bear that cost.

Where the right of withdrawal has been duly exercised, the Owner shall reimburse the payments received from the User, using the same means of payment used by the User for the initial transaction, without undue delay and in any event within 14 days of the day on which the User communicated their wish to withdraw from the contract.

The Owner is not required to reimburse delivery costs where the User has expressly chosen a type of delivery other than the least expensive type of delivery offered by the Owner.

Unless it has offered to collect the Product itself, the Owner may withhold the reimbursement until it has received the Product or until the Consumer User has supplied evidence of having sent it back.

The User is liable for any diminished value of the Product resulting from handling other than what is necessary to establish its nature, characteristics and functioning. In that case the Owner shall refund the amount paid, reduced in proportion to the loss in value (for example for a sealed product returned opened, or a Product returned incomplete or damaged), informing the User of the reasons.

Sealed collectible products (booster packs, displays, boxes, decks and the like) can be returned for a full refund only if intact and still sealed. A sealed product returned opened has lost all or part of its value, which is deducted from the refund as set out in the previous paragraph.
Users’ right of withdrawal from the purchase of digital Products and services

The Consumer User has the right to withdraw without any penalty and without giving any reason within a period of 14 days from the date of conclusion of the contract, by sending a written communication to the email address info@isoladeicollezionisti.it, using the optional withdrawal form set out in the following article or any other written statement.

Where the right of withdrawal has been duly exercised, the Owner shall reimburse the payments received to the User, using the same means of payment used by the User for the initial transaction, without undue delay and in any event within 14 days of the date on which the User communicated their withdrawal from the contract.

The User acknowledges and accepts that they lose the right of withdrawal after downloading or using a digital Product.

The User acknowledges and accepts that they lose the right of withdrawal once a service has been fully performed. Where performance of the service has not been fully completed and the User wishes to withdraw from the contract, the User shall nonetheless remain obliged to pay the Owner an amount proportionate to what has been performed up to the time at which they exercised the right of withdrawal.
Exceptions to the User’s right of withdrawal

The User’s right of withdrawal from the contract for the sale or supply of the Products is excluded in respect of:

the supply of Products the price of which is dependent on fluctuations in the financial market which cannot be controlled by the Owner and which may occur within the withdrawal period

the supply of Products made to the consumer’s specifications or clearly personalised

the supply of Products which are liable to deteriorate or expire rapidly. This category includes all food Products (including beverages) whose characteristics are liable to alteration, including as a result of inappropriate storage

the supply of sealed Products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery

the supply of Products which are, after delivery, according to their nature, inseparably mixed with other items

contracts where the User has specifically requested a visit from the Owner or an appointed professional for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such visit, the Owner or an appointed professional provides services in addition to those specifically requested by the User or goods other than replacement parts necessarily used in carrying out the maintenance or repairs, the right of withdrawal shall apply to those additional services or goods

the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery the supply of newspapers, periodicals or magazines with the exception of subscription contracts for the supply of such publications contracts concluded at a public auction

the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance

For further clarification, please contact the Owner at the email address info@isoladeicollezionisti.it.
Optional form for exercising the right of withdrawal

The User may withdraw by using the following form, which must be completed in full and sent to the email address info@isoladeicollezionisti.it before the withdrawal period expires:

I hereby give notice that I withdraw from the contract of sale or supply of the following product

Order number: Ordered on:

First name and surname:

Address:

Email address associated with the account from which the order was placed:

Date:
Legal guarantee of conformity of physical Products for Consumer Users

Consumer Users are granted the legal guarantee of conformity provided for by Articles 129 et seq. of the Codice del Consumo (Italian Consumer Code, Legislative Decree 206/2005) for all physical Products sold through the Application, except in the cases of exclusion provided for by Article 128 of the Codice del Consumo.

The Owner is liable to the Consumer User for any lack of conformity which becomes apparent within two years of delivery. During the first year, the Consumer User is not required to prove that the lack of conformity existed at the time of delivery, as it is presumed to have existed at that date, unless this presumption is incompatible with the nature of the Physical Product or with the nature of the lack of conformity.

Should the Consumer User wish to avail themselves of the remedies provided under the legal guarantee of conformity, they must send a written communication to the email address info@isoladeicollezionisti.it.

The Owner shall respond promptly and shall inform the Consumer User of the procedure to be followed.

For matters not provided for in this clause, Articles 128 to 135-septies of the Codice del Consumo shall apply, together with the articles of the codice civile (Italian Civil Code) concerning the formation, validity and effectiveness of contracts, including the consequences of termination of the contract and the right to compensation for damages.
Legal guarantee of conformity of digital Products for Consumer Users

Consumer Users are granted the legal guarantee of conformity provided for by Articles 135-decies et seq. of the Codice del Consumo for all digital Products sold through the Application, except in the cases of exclusion provided for by Article 135-novies of the Codice del Consumo.

The Owner is liable for any lack of conformity which becomes apparent within two years of the date of supply. Any lack of conformity must be reported by the Consumer User within twenty-six months of the date of supply or of the last act of supply. Where the contract of sale provides for the digital Products to be supplied over a specified period of time, the obligation to ensure conformity shall remain in force for the entire duration of that period.

Should the Consumer User wish to avail themselves of the remedies provided under the legal guarantee of conformity, they must send a written communication to the email address info@isoladeicollezionisti.it. The Owner shall respond promptly to the notification of the alleged lack of conformity and shall inform the Consumer User of the specific procedure to be followed. For matters not provided for in this clause, Articles 135-octies to 135-vicies bis of the Codice del Consumo shall apply, together with the articles of the codice civile concerning the formation, validity and effectiveness of contracts, including the consequences of termination of the contract and the right to compensation for damages.
Industrial and Intellectual Property Rights

All content of the Application, including texts, documents, trade marks, logos, images, graphics, their layout and their adaptations, is protected by copyright law and trade mark law. The Application may also contain images, documents, logos and trade marks of third parties who have expressly authorised the Owner to publish them on the Application. Except for strictly personal use, it is not permitted to copy, alter, distribute, publish or use the Contents without the specific authorisation of the Owner.
Disclaimer of warranties

The Application is provided ”as is” and ”as available”, and the Owner gives no express or implied warranty in relation to the Application, nor does it give any warranty that the Application will meet Users’ requirements, that it will never be interrupted, that it will be error-free or that it will be free from viruses or bugs.

The Owner shall endeavour to ensure that the Application is available without interruption 24 hours a day, but may in no way be held liable if, for any reason, the Application is not accessible and/or operational at any time or for any period. Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance or repairs, or for reasons wholly beyond the Owner’s control, or in the event of force majeure.
Limitation of Liability

Except in cases of wilful misconduct or gross negligence, the Owner may not be held liable to the User for service disruptions or malfunctions connected with the use of the internet that are beyond its control or that of its suppliers.

Furthermore, the Owner shall not be liable for any damage, loss or costs incurred by the User as a result of the failure to perform the contract for reasons not attributable to it, the User being entitled only to the full refund of the price paid and of any ancillary charges incurred.

The Owner accepts no liability for any fraudulent or unlawful use by third parties of credit cards and other means of payment, since it does not in any way come into contact with the payment details used (credit card number, cardholder name, password, etc.)

The Owner shall not be liable for:

any loss of business opportunity and any other loss, including indirect loss, that the User may suffer which is not a direct consequence of the Owner’s breach of contract

incorrect or unsuitable use of the Application by Users or third parties

the issue of incorrect tax documents or data owing to errors in the information provided by the User, the User being solely responsible for entering it correctly

In no event may the Owner be held liable for an amount exceeding twice the cost paid by the User.
Force majeure

The Owner may not be held liable for any failure or delay in the performance of its obligations due to circumstances beyond its reasonable control resulting from force majeure events or, in any case, from unforeseen and unforeseeable events and, in any case, events beyond its control.

The performance of the Owner’s obligations shall be deemed suspended for the period during which force majeure events occur.

The Owner shall do everything in its power to identify solutions enabling the proper performance of its obligations notwithstanding the persistence of force majeure events.
Links to third-party sites

The Application may contain links to third-party sites/applications. The Owner exercises no control over them and is therefore in no way responsible for the content of such sites/applications.

Some of these links may lead to sites/applications of third parties providing services through the Application. In such cases, the individual services shall be governed by the general conditions for the use of the site/application and for the use of the service laid down by those third parties, for which the Owner accepts no responsibility.
Privacy

Personal data shall be protected and processed in accordance with the Privacy Notice, which may be consulted at https://isoladeicollezionisti.it/privacy
Governing law and jurisdiction

The Terms are governed by Italian law.

For Consumer Users, any dispute relating to the application, performance and interpretation of these Terms shall be referred to the court of the place in which the Consumer User resides or has elected domicile, if located within the territory of the Italian State, without prejudice to the Consumer User’s right to bring proceedings before a court other than that of the ”consumer’s forum” pursuant to Article 66 bis of the Codice del Consumo, having territorial jurisdiction according to one of the criteria set out in Articles 18, 19 and 20 of the codice di procedura civile (Italian Code of Civil Procedure).

This is without prejudice to the application, to Consumer Users who do not have their habitual residence in Italy, of any more favourable mandatory provisions laid down by the law of the country in which they have their habitual residence, in particular as regards the period for exercising the right of withdrawal, the period for returning the Products in the event of exercise of that right, the procedures and formalities for communicating such exercise, and the legal guarantee of conformity.
Out-of-court dispute resolution

For any complaint, the Consumer User may write to info@isoladeicollezionisti.it: the Owner replies within 14 days. The Consumer User remains entitled to refer the matter to an alternative dispute resolution (ADR) body under Articles 141 et seq. of the Codice del Consumo (Italian Consumer Code), or to the competent court.

Date 05/10/2026

Terms of Service

Terms and Conditions

Contact the island

Follow the island

Terms of Service

Terms and Conditions

Contact the island

Follow the island